YOUR QUESTIONS, ANSWERED
Find Quick Answers
Everything you need to know about shopping at AKAI FINDS.
How to Shop & Track Your Order — Tutorial Video
The final narrated guest-checkout and tracking tutorial will appear here after the updated store is recorded. You can order without creating an account.
Frequently Asked Questions
Orders & Payment
What is AKAI FINDS?
AKAI FINDS is an online shop for practical everyday products across home, beauty, technology, and lifestyle.
Do I need an account to place an order?
No. You can check out as a guest. Shopify sends your confirmation and order-status link to your email.
Which payment methods are accepted?
We offer PayPal and eligible credit/debit card payments through PayPal, depending on checkout availability.
Can I cancel or change my order?
Please email us within 24 hours of placing the order. We review cancellation requests before fulfillment; a request cannot be guaranteed if processing has begun.
Shipping & Tracking
Do you ship internationally?
Some products are available to supported destinations outside the United States, while certain items are US-only. Available delivery destinations are determined at checkout.
What are the shipping rates?
Eligible US orders of US$299+ after discounts receive free shipping. For orders below the threshold, standard shipping may be US$8 where configured. Other rates and destinations depend on checkout availability.
How long does delivery take?
Order processing typically takes 1–3 business days; delivery times depend on the product, supplier, and destination. Check updates in your order-status link.
How do I track my order?
Use the secure order-status link in your Shopify confirmation email. Tracking becomes available when provided by the carrier or supplier. More tracking help →
Returns & Offers
What is your returns policy?
Eligible unused items may be returned within 14 calendar days of delivery, subject to our posted policy and applicable consumer rights. Read the returns policy →
Do you offer special promotions?
Yes. Eligible orders of US$99+ qualify for an automatic 5% discount; eligible US orders of US$299+ after discounts qualify for free shipping.
Customer Support
How can I contact your support team?
Reach us at akaifinds@gmail.com or through our contact form.